FREQUENTLY ASKED QUESTIONS

​We at Lively Soap are obsessed with the nature and quality. Our products are made with high quality natural ingredients and we practice high standards of quality measurements. 

Did you find what you are looking for. If we haven't answered your question below, please feel free to get in touch on info@livelysoap.com

Frequently asked questions

DO YOU DELIVER OUTSIDE OF CANADA?


Yes, we deliver to US and to following international locations - Singapore, France, United kingdom, Italy, Australia, New Zealand, Switzerland, Germany, Netherland. For any other regions please contact us and we will reach out to you




WHAT MODE OF PAYMENT DO YOU ACCEPT?


We accept all major credit and debit cards including MasterCard, Visa, PayPal,




HOW DO I TRACK MY ORDER?


After placing an order you’ll receive an email confirmation that your order has been received as well as a followup email with the tracking information you need to be able to see where your delivery is. Orders will only be tracked if you select a tracked shipping method. If you need any help with this feel free to contact us.Please feel free to contact us if you have questions around tracking




CAN I SEND MY ORDER AS A GIFT?


Yes, Absolutely. We do not send invoice with any of our sales. When you choose a product you'll be asked for adding any addiotnal notes.




CAB I BUY GIFT VOUCHERS?


Yes you can. You can choose from $10, $25, $50 and $100 Gift Cards available for purchase. We send the gift card through the email aftre the purchase.




WHAT ARE YOUR EXPIRY DATES?


Our products have minimum shelf life fo 2 years. unopened. Expiry dates are based on product being kept at room temperature. If the product is stored in warm temperatures or humidity the expiry dates may be less than 2 years.




WHAT IS THE EXPIRY DATE ON PRODUCTS WITHOUT A DATE? WHY DON’T ALL PRODUCTS LIST AN EXPIRY DATE AND MANUFACTURE DATE? (ROLL-ONS, RESCUE BUTTER, BREAKOUT BUSTER, LIP BUTTERS)


In general our products are good from 1 year of opening or 2 years unopened. Beyond that depends on how you are storing it, the heat and humidity of the environment you’re keeping it in, as well as which essential oils were used or flavours because some go rancid or lose scent faster than others.




DO YOU OFFER TRADE ORDERS, BULK AND CORPORATE ORDER


YES, WE DO TAKE ORDERS IN BULKS, WHETHER IT A FAMILY OCCASION OR SALE AT YOUR BUSINESS. PLEASE GET IN TOUCH WITH US FOR ANY SUCH ORDERS. ALSO VISIT OUR TRADE AND GIFT ORDER PAGE FOR MORE DETAILS