shipping & returns

shipping policy

free delivery on all order over $85 cad

free delivery in vancouver, tricities, surrey and langley

We charge flat rate shipping $7.99 CAD as delivery fees for all our purchases in US and CANADA

return & exchange policy

  • all natural handmade soaps

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  • handmade bath & body

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  • natural soaps made in canada

Canada and US Return Service

You can return your purchase for an exchange or return within 7 days ​of receiving. You can send the items back to us to the address included on your dispatch sticker or please just contact us on info@livelysoap.com

Costs

We’re only able to cover postage costs for incorrect or faulty items, which you can return to us free of charge by emailing us at info@livelysoap.com 


Please make sure you get a receipt or proof of postage when you return an item to us, as we can’t be held responsible for items that don’t reach us.


If you return your entire order to us for a refund (or let us know by phone or email that you’re planning to return it within 7 days of receiving it), then we’ll also refund any initial postage and packing charges.  We can only refund the cost of standard postage and packing.


You can return items for refund within 7 days of receipt, but please allow up to 10 days for your return to be processed once it’s been received.